Utility Customer Service Department
A Special Message from Utility Billing Customer Service
As you may be aware, the lobby facilities of City offices have been closed to the public as a health precaution for residents and employees. We are handling all of our communication and business transactions by phone, mail, or online. As such, we want to remind you to update your current phone numbers on your account in the event of an emergency or to relay information that you may need to know.
If you have not registered your account with our online payment system, now would be a good time to do so. Not only can you make online payments with a debit or credit card without a service charge, send requests to the utility billing office, or check your current balance. You can also sign up to receive your bill by email, which would speed up the delivery time.
In addition, we offer the opportunity to auto draft from a checking or savings account. This method takes two billing cycles to take effect. We are also exploring the option to adding a payment by check method on our website.
We will be sending out a test notification soon, please log on to your account or call our office at (361) 729-2213, ext. 234 to update your information. You can also send by email to firstname.lastname@example.org. If you do not get through, please call again or leave a voice mail.
Thank you for your patience and cooperation as we protect our community’s health together.
Duties & Responsibilities
Receive and process all utility payments, including walk-in customers and draft billing; process customer queries and requests for connections or disconnections; establish new accounts and connections for water, wastewater and natural gas customers and maintain master file accounts. This department also documents and transmits orders pertaining to all utility services, including sanitation, water, wastewater and natural gas, researches availability of water, wastewater, and natural gas service, and prepares monthly lists for disconnecting delinquent accounts.
Sign Up for Utility Service
The City provides water, sewer, natural gas, garbage and recycling services. You may sign up in person or call 361-729-2213, ext 234 to set up one or all of these services. View the utility contract (PDF).
Garbage and Recycling
Information on garbage and recycling pick-up is also available through this direct link (PDF). Actual map with pick up days (PDF) and a calendar (PDF) are available through the link and on the left menu. If your garbage pickup falls on Thanksgiving Day, Christmas Day or New Year’s Day, it will be collected on your next regular pickup day. Garbage collection will operate on its normal schedule on all other holidays.
Paying Your Bill
Customers can always pay through the City’s website with a credit card at no extra cost and their account is updated immediately. Other payment options include paying in person at our offices during normal business hours (Monday-Friday 8 am - 5 pm) or setting up automatic drafting on your bank account. For additional information, contact Utility Billing at (361) 729-2213, ext. 234
Pay by Credit Card. Be sure to have your account number on hand when paying in this manner.
The City now offers a new service that allows you to access your account 24 hours a day, 365 days a year. Make sure you have your account number handy and click on this secure link. You will be asked to register and provide any updated account information.
You may them view real time balances, payment amounts and bill due dates, as well as graphs detailing current and last year’s consumption history. This application is also optimized for mobile devices.